You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: -Uncovering the root cause of friction -Maintaining a positive mind-set -Untangling the problem together -Agreeing on a way forward