Preliminary

Welcome to the website of gramedia.com.
Gramedia.com Site ("Site") is an online shopping site that is owned and managed by PT Gramedia Asri Media ("Gramedia") located in the Kompas Gramedia Building 4th Floor, Kerajinan Raya street 3-7, West Jakarta, Indonesia.

If you use a service gramedia.com then you have understood and agreed to all the "Terms and Conditions of Use Gramedia.com" written below. If you do not agree, please do not use this service.

General Conditions

  1. Gramedia reserves the right to change, add or the remove portions of these Terms and Conditions at any time. Any changes will be uploaded to the site without notice. It is therefore important for the user to check the Terms and Conditions regularly for Gramedia will impose terms and conditions contained in the final version of the site.
  2. If users continue to use the site's services after the change, then it means that the user has agreed to such changes.
  3. Gramedia does not bear any losses suffered by the user as a result of changes to the Terms and Conditions.

Terms of use

  1. At least 18 years of age or gets assistance of parents / legal guardians when using the service "website".
  2. Users are individuals or organizations that have a legal identity as Identity Card / Passport or permit legitimate organization.
  3. Users are required to have an email account.
  4. User agrees to use the service in accordance with these Terms and Conditions as well as other procedures that accompany if any and uploaded to the "site".
  5. Users are responsible for your account and password and frees his Gramedia.com of risk for misuse of user accounts.
  6. Users bear the burden or expense for the internet connection.
  7. Users understand and agree that Gramedia will not bear the losses suffered as a result users inaccessible "site".
  8. Users are required to provide the correct data if needed (for example: name and shipping address).

Scope The Services

  1. Gramedia.com is an online shopping service website where users can buy products online.
  2. Gramedia will not guarantee 100% availability of the products shown in the "site".
  3. Prices are shown in the "website" to change without notice and users are deemed to consent.
  4. Users bear the shipping costs unless there is a promotional program organized by Gramedia and the information shown on the "site".
  5. Gramedia will only process orders if the user has been paid in full.
  6. Gramedia cooperate with third parties in the provision of means of payment (payment gateway). The user selects one payment method for each transaction. Gramedia is not responsible for the success or failure of payment. The responsibility for payment service providers and the users themselves.

POD The Services

We would like to introduce you to Print on Demand (POD), Gramedia.com's new shopping feature. From our curated catalogues, you can choose books to print with quantities suitable to your demands. The content and design of POD books will be similar to those available at bookstores. Book covers will be printed in colours, on Art Carton 230gsm + gloss laminating 4/0 (no emboss, spot UV, Hotprint). Block book will be printed black-and-white on HVS paper 70gsm or Book paper 55gsm. We do not provide any additional posters, CDs, or Bookmarks. This shopping feature is especially made for you to reprint your favourite books.

Purchase Order (P.O) 

A. Understanding Purchase Order (P.O) 

P.O Item/s are not ready item in stock but rather an item that Gramedia.com will order ahead to purchase your paid P.O item/s. Any item marked as P.O will need time to be processed. 

B. Terms and Condition Purchase Order (P.O) Item

  1. Item/s will be processed and considered final after full payment.
  2. Ordered Item/s can not be cancelled once processed.
  3. Estimated delivery time will be within one to three weeks working days. 
  4. Warranty for Non-Books Item/s are 5 days including holidays once customer received the order. Please retain proof of received. Item/s that are broken are included in this term.
  5. None of Purchase Order Item/s will be able to request for a refund unless if the error is from  Gramedia.com.

Cancellation of Orders

Gramedia has the right to cancel the order if one or more of the following conditions occur:

  1. No repayment of within 1x24 hours after the order is made on the "site".
  2. Notice "Payment Declined" of debit card or credit card that is used by users to transact.
  3. The delivery address is not clear or is not covered by the shipping service.
  4. The number of orders that exceed the availability of products.
  5. The data provided the user is fake data.
  6. Users are not private or organization that has a legal identity.

Assessment Product ("Product Review")

  1. Users have the opportunity to provide an assessment of the product ("Product Review").
  2. Gramedia has the right to display, no display, edit, mitigate, or in addition to the user-submitted product ratings.
  3. In giving judgment, users may not post content that contains:
    1. Slander against a person or institution and/or company
    2. Provocation or instigation to commit unlawful acts.
    3. Publish anything for personal gain.
    4. Discrimination of race, religion or race of (SARA).
    5. Pornography, humiliation and the things that are contrary to manners.
    6. Links to other sites.
    7. Malicious program or script.
  4. Gramedia membership can deactivate users who crash the foregoing.
  5. Gramedia can use the product assessment given by the user without user notification.
  6. Users can not sue Gramedia to provide compensation or reward (reward) of any kind on the use of paper products are made in the assessment.

Intellectual Property Rights

All of the content contained in the "website": design, including but not limited to photographs, images, music, sound and text are copyright protected Act.

Settlement of Disputes

  1. Gramedia is committed to providing the best service to users.
  2. In case of dissatisfaction, users can file a complaint through:
    1. Email: customercare@gramedia.com
    2. Phone Number: (021) - 1500436
  3. If after completion pursued by consensus does not work then the user agrees to settle legally through the Central Jakarta District Court.